Frequently Asked Questions for Users
Please reach us at support@rushsavor.com if you cannot find an answer to your question.
RushSavor is a last-minute food deal app that connects you with local restaurants offering great food at up to 50% off — every day. Restaurants post surplus deals toward the end of their service, you buy in the app, and pick up your order during a short pickup window. Fresh food, real savings, no planning required.
You can download Rush Savor from the App Store or Google Play Store.
Downloading the app and browsing deals is completely free. You only pay when you purchase a deal — and the price you see is the total you pay, taxes included. No subscription, no membership fee, no hidden charges at checkout.
You can browse available deals without an account, but you will need to create one to purchase. Registration takes about two minutes — just your name, email address, and a password. Your payment information is stored securely through Stripe, our payment provider.
Every deal is different — that is part of the fun. Deals can include individual meals, assortments of baked goods, chef’s choice portions, family-sized containers, or specialty items depending on what the restaurant has available that day. The deal listing will always describe the category or type of food so you know what you are getting before you buy.
Deals on RushSavor are typically discounted between 30% and 50% off the restaurant’s regular menu price. The original value and the discounted price are both shown clearly in the listing so you can see exactly what you are saving before you tap purchase.
Open the app and allow location access. RushSavor will automatically show you available deals from restaurants within your area, sorted by distance and pickup window. You can also search by neighbourhood or cuisine type. Your location is used in real time to surface deals and is not stored after your session ends.
Most partner restaurants post deals daily, but availability depends on each restaurant’s surplus on any given day. Some days will have more options than others. The more restaurants we have in your area, the more consistent the daily selection will be. Turning on notifications is the best way to catch deals as soon as they go live.
Yes, where the restaurant has listed multiple portions. The number of available portions is shown in the listing. Once a deal sells out it is removed from the app automatically, so if you see it, it is still available.
The pickup window is the specific time range during which you must collect your order from the restaurant. For example, a window might be 8:30 pm to 9:00 pm. This is set by the restaurant based on when they close and when the food will be ready. You will always see the pickup window clearly before you confirm your purchase.
Pickup windows are firm
Please plan to arrive within the window shown in your confirmation. If you arrive after the window has closed, the restaurant is not obligated to honour your order and refunds are not issued for late arrivals. Set a reminder on your phone when you buy — it only takes a moment.
Find a deal you like, tap on it to see the full details, then tap Purchase. Review the pickup window and confirm your payment method. Once you confirm, your payment is processed instantly and your order confirmation and pickup code appear in the app right away. The whole process takes under 30 seconds.
RushSavor accepts all major credit and debit cards including Visa, Mastercard, and American Express. Payments are processed securely through Stripe. You can save a card to your account for faster checkout on future orders.
Yes. RushSavor never stores your full card number, CVV, or banking details. All payment data is handled exclusively by Stripe, one of the world’s most trusted payment processors, which operates to PCI-DSS Level 1 standards — the highest level of payment security certification. RushSavor only ever sees the last four digits of your card and your billing postal code.
Yes. The price shown for every deal is the total you will pay, with all applicable taxes already included. There are no extra charges added at checkout. What you see is what you pay.
In most cases, no. RushSavor may include a small platform fee on certain deals, and if so it will always be disclosed clearly on the deal listing page before you confirm your purchase. We do not add surprise charges at checkout.
If a deal sells out between the moment you tap it and the moment you confirm payment, you will receive a notification letting you know it is no longer available and you will not be charged. Deals are allocated on a first-come, first-served basis, so acting quickly on popular listings is always a good idea.
Yes — anyone can pick up your order as long as they have the pickup code from your confirmation screen. Simply share the code with the person collecting on your behalf. Note that the order must still be collected within the pickup window.
Go to the restaurant during your pickup window and show your confirmation screen or pickup code to a staff member. That is all you need. No printed receipt, no loyalty card, no ID required. The restaurant will prepare or hand over your order on the spot.
Your pickup code appears on your order confirmation screen immediately after purchase and is also accessible anytime in the app under My Orders. If you did not receive a confirmation, contact us at support@rushsavor.com.
If you arrive after the pickup window has ended, the restaurant is under no obligation to honour your order. Refunds are not issued for late arrivals as the food has been reserved and held for you. We recommend setting a phone reminder when you purchase a deal to make sure you arrive in time.
If the restaurant is unexpectedly closed, you will be entitled to a full refund. Contact us within 24 hours of the end of your pickup window via the Report an Issue button in the app or by emailing support@rushsavor.com. Include a brief description of what happened and, if possible, a photo of the closed premises. We will investigate and respond within 5 business days.
Show the staff member your pickup code from the app. If there is still confusion, ask to speak with the manager and show your order confirmation including the restaurant name, deal description, and pickup window. If the issue is not resolved on the spot, leave the restaurant and contact us at support@rushsavor.com within 24 hours. We will follow up with the restaurant and arrange a refund if your claim is upheld.
What if the food I receive is different from what was described?
If what you receive is materially different from the deal description — for example, you were told it was a vegetarian option and it contained meat — this counts as a failure to honour the deal and you are entitled to a refund. Report it to us within 24 hours via the app or at support@rushsavor.com with as much detail as possible. We take these reports seriously and follow up with the restaurant.
No. Once a deal is confirmed and payment is processed, it cannot be cancelled. This is because the restaurant has immediately reserved the food for you and cannot resell it at that point. We encourage you to double-check the pickup window and restaurant address before confirming your purchase.
We understand that plans change, but because all sales are final by design, we are unable to issue a refund if you are unable to collect your order for personal reasons such as a change of plans, traffic, or illness. If you know you cannot make it, you are welcome to send someone else with your pickup code.
Refunds are issued when the restaurant cancels your deal, fails to honour it, is closed on arrival, or provides food that is materially different from what was described. In these cases a full refund is processed automatically to your original payment method within 7 business days of your claim being upheld.
Use the Report an Issue button on your order in the app, or email support@rushsavor.com within 24 hours of the end of your pickup window. Describe what happened clearly and include any photos or screenshots that support your claim. We respond within 5 business days.
Please contact us before disputing with your bank
If you have a concern about a charge, please reach out to us first at support@rushsavor.com. We resolve the vast majority of issues quickly and directly. Initiating a chargeback without contacting us first may result in your account being suspended.
Frequently Asked Questions - More questions...
Please reach us at contact@rushsavor.com if you cannot find an answer to your question.
Your safety is the most important thing. RushSavor displays any allergen or dietary information provided by the restaurant in the deal listing, but we cannot guarantee that this information is complete or that any deal is free from a specific allergen. If you have a food allergy, intolerance, or a strict dietary requirement, you must contact the restaurant directly before purchasing a deal and before consuming any food.
⚠️Do not assume — always ask RushSavor and its restaurant partners cannot guarantee that any deal is free from any allergen, including the fourteen major allergens. If you have a severe allergy, please call the restaurant before purchasing. Do not rely solely on the app description. Your health comes first.
Yes. You can set your dietary preferences in your deals filter — and deals that match will be highlighted for you. These filters are based on information provided by the restaurants. Always verify directly with the restaurant if a specific requirement is critical for your health.
All food on RushSavor is prepared fresh by the restaurant that same day as part of their normal service. Deals represent surplus from that day’s kitchen — not food that has been sitting around. You are picking up food that was made today, at a restaurant that made too much of something good.
Generally no. RushSavor deals are based on what the restaurant has available as surplus, and special preparation requests are not part of the deal format. If you have a question about a specific deal, you can contact the restaurant directly before purchasing.
Do not consume it. Contact RushSavor at support@rushsavor.com immediately and, if you believe there is a genuine food safety concern, contact your local public health authority. We will investigate and take appropriate action with the restaurant. Your ability to claim a refund will be assessed based on the details you provide.
Go to Settings in the app, then tap Account. From there you can update your email address, change your password, and manage your notification preferences. If you have trouble accessing your account settings, contact support@rushsavor.com.
On the login screen, tap Forgot Password and enter your registered email address. You will receive a password reset link within a few minutes. Check your spam folder if it does not arrive. If you are still unable to access your account, contact us at support@rushsavor.com.
You can manage push notifications in two places. In the RushSavor app, go to Settings > Notifications and toggle off the types of notifications you do not want. You can also turn off all RushSavor notifications at the device level in your phone settings: on iPhone go to Settings > Notifications > RushSavor, and on Android go to Settings > Apps > RushSavor > Notifications.
No. Each person may only hold one RushSavor consumer account. Creating multiple accounts to take advantage of promotions or to work around a suspension is prohibited and may result in all associated accounts being permanently closed.
Go to Settings > Account > Delete Account in the app, or email privacy@rushsavor.com and request account deletion. Your personal data will be deleted or anonymised in accordance with our Privacy Policy and Data Retention Policy. Note that transaction records required for tax compliance will be retained for the period required by law, as explained in our Privacy Policy.
We collect the information needed to run the platform: your name, email address, phone number, and payment details (handled by Stripe — we never see your full card number). We use your location in real time to show you nearby deals, but we do not store your precise GPS location after your session ends. For the full picture, read our Privacy Policy at rushsavor.com/privacypolicy.
No. RushSavor does not sell, rent, or share your personal information with advertisers or data brokers. Ever. The only third parties who receive any data are the service providers who help us run the platform — like Stripe for payments and our analytics provider for app improvement — and they are contractually prohibited from using your data for any other purpose.
The restaurant receives only what is needed to hand over your order: your first name, the last four digits of your order reference number, the deal you purchased, your pickup window, and any dietary preferences you have flagged as relevant. They do not see your email address, phone number, full name, or payment details.
Email privacy@rushsavor.com with your request. We will respond within 30 days. You can request a copy of all personal data we hold about you, ask for corrections, or request deletion. If you are a Quebec resident, additional rights apply under Law 25 — see our Privacy Policy for details.
Yes, on our website. We use a small number of essential cookies to keep the site running, and optional analytics and marketing cookies that are off by default and only activated with your consent. In the app we use similar technologies called device identifiers and analytics SDKs. You can manage all your preferences via Settings > Privacy in the app or via the Cookie Settings link in the footer of our website. For full details, read our Cookie Policy at rushsavor.com/cookiepolicy
First, make sure you are running the latest version of the RushSavor app — outdated versions are the most common cause of unexpected behaviour. Check the App Store or Google Play for updates. If the issue persists, try closing the app completely and reopening it, or restarting your phone. If you are still having trouble, contact us at support@rushsavor.com with your device model and operating system version and we will investigate.
Check your email inbox and spam or junk folder for a confirmation from RushSavor. If you cannot find it, open the app and go to My Orders — your confirmed order and pickup code will appear there regardless of whether the email arrived. If your order does not appear in the app either, contact support@rushsavor.com immediately with the approximate time of your purchase.
First try the Forgot Password option on the login screen to reset your password. If you no longer have access to the email address registered to your account, contact us at support@rushsavor.com with the email address you used to sign up and we will help you regain access.
A few possible reasons: deals may have already sold out for the day, your location permissions may be turned off, or RushSavor may not yet have active restaurant partners in your exact area. Check that location access is enabled for RushSavor in your phone settings. If you are in a city we serve and consistently see no deals, let us know at support@rushsavor.com so we can investigate
A payment failure with an apparent charge is almost always a temporary authorization hold placed by your bank that will be released automatically within 3 to 5 business days without any action required. If the charge does not disappear after 5 business days, contact us at support@rushsavor.com with your order details and we will work with Stripe to resolve it.
The fastest way to reach us is through the app via Contact Support under your Profile. For general questions or account issues, email us at support@rushsavor.com. For privacy-related requests, email privacy@rushsavor.com.
We aim to respond to all support enquiries within 2 business days. For urgent matters — such as a food safety concern or a charge you did not make — flag it as urgent in your email subject line and we will prioritize it.
The fastest way to reach us is through the app via Contact Support under your Profile. For general questions or account issues, email us at support@rushsavor.com within 24 hours of your pickup window ending. Describe what happened as clearly as possible. We investigate every report and use them to maintain the quality of our restaurant partners. Your feedback directly shapes who stays on the platform.
After your pickup window ends, you will receive a prompt in the app to rate your experience and leave a short review. You can also navigate to the restaurant’s listing and submit a review from there. Reviews must reflect genuine first-hand experiences — see our Terms of Use for our review standards.
We genuinely want to hear from you. Send your ideas, suggestions, and feedback to support@rushsavor.com. We read every message. Some of the best features on the platform have come directly from user suggestions.
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